Services provided or hours of operation may have temporarily changed. Please call to confirm service needed and hours for the Customer Service Center prior to your visit.

 

Remember to bring the required documentation for your application.

For questions about the status of your Clipper Access card application, call any of the transit agency offices listed below.

TTY Users: You can contact any telephone number through the California Relay Service at 711.

Find a Location by Transit Agency

AC Transit

Customer Services: 1600 Franklin Street, Oakland, CA 94612

Phone: (510) 891-4777; TDD 711 through the California Relay Service

Application accepted Monday - Friday, 8:00 am - 12:30 pm & 1:00 pm -5:00 pm; excluding holidays

BART

Customer Services: 800 Madison Street, Oakland, CA 94607 (Lake Merritt BART Station)

Phone: (510) 464-7133; TDD (510) 839-2220

Application accepted Monday through Friday, 8:30 AM to 4:45 PM, excluding all observed holidays.

Caltrain

Apply at SamTrans, VTA or Muni.

County Connection

Customer Services: 2477 Arnold Industrial Way, Concord, CA 94520

Phone: (925) 676-7500; TTY (800) 735-2929 VOICE (800) 735-2922  

Email: help@countyconnection.com 

County Connection Administrative Offices are open for RTC processing Mon-Fri from 8:00 AM to 3:00 PM. Mobile customer service is also available. For more information, click here or contact Customer Service at 925-676-7500.

FAST

Customer Services: 2000 Cadenasso Dr, Fairfield, CA 94533

Phone: (707) 422-2877

Call for hours

Golden Gate Transit

Customer Services: 850 Tamalpais Avenue, San Rafael, CA 94901 (San Rafael Transit Center, Platform D)

Phone: (415) 455-2000 or 511/711

Applications accepted Monday - Friday, 7 am to 6 pm

LAVTA (Wheels)

Customer Services: 1362 Rutan Ct., Suite 100, Livermore, CA 94551

Phone: (925) 455-7555

Applications accepted Monday - Friday, 8:30 am – 5:00 pm

Petaluma Transit

Customer Services: 555 N. McDowell Blvd, Petaluma, CA 94954

Phone: (707) 778-4460

Call for appointment.

SamTrans

Customer Services: 1250 San Carlos Avenue, San Carlos, CA 94070-1306

Phone: (800) 660-4287; TTY (650) 508-6448

Applications accepted Monday - Friday, 8:30 am – 12:00 pm; 1:00 pm - 5:00 pm

Santa Rosa CityBus

Customer Services: Downtown Transit Mall kiosk, on south side of Second Street between Santa Rosa Avenue and B Street

Phone: (707) 543-3333

Monday through Friday 8:30 am – 4:30 pm

Applications accepted Monday through Friday 8:30 am - 12:30 pm and 1:00 pm - 4:30 pm.

SFMTA (Muni)

Customer Services: SFMTA Customer Service Center (MUNI), 11 South Van Ness, San Francisco, CA 94102

Phone: (415) 646-2224; TTY (415) 701-4730

Applications accepted Monday - Friday 8:00 am - 5:00 pm

SMART

Customer Services: 5401 Old Redwood Highway, Suite 200, Petaluma, CA 94954

Phone: (707) 794-3330

Applications accepted Monday - Friday, 8 am - 5 pm

SolTrans

Customer Services: 311 Sacramento Street, Vallejo, CA 94590

Phone: (707) 648-4666

Applications accepted Monday - Friday, 8:00 am - 6:00 pm

Tri Delta Transit

Customer Services: 801 Wilbur Avenue, Antioch, CA 94509

Phone: (925) 754-6622; TTY (925) 754-3695

Applications accepted Monday through Thursday 7 am – 6 pm, and Friday 8 am – 5 pm

Vine

Customer Services: 625 Burnell Street, Napa, CA 94559

Phone: 707-251-2800

Applications accepted Monday - Friday, 8:30am – 5:00 pm

VTA

Website: www.vta.org

  • Downtown Customer Service Center: 2 North Market Street, San Jose, CA 95113 
    Applications accepted Monday - Friday, 9:00 am - 6:00 pm
     
  • VTA Offices: 3331 N. 1st St., Bldg. B Lobby, San Jose, CA 95134
    Phone: (408) 321-2300; TTY (408) 321-2330
    Applications accepted Monday - Friday, 8:30 am - 4:00 pm

Other Participating Clipper Access Processing Locations 

Solano Mobility Call Center

Customer Services: 423 Main St. Suisun City, CA 94585

Phone: (800) 535-6883

Applications accepted Monday - Friday, 8 am - 5 pm


Cardholders can also use the Clipper Access card to travel at a discount fare on other regional transit agencies including:

  • FAST
  • Marin Transit
  • Rio Vista Delta Breeze
  • Union City Transit
  • Vacaville City Coach
  • Vine (Napa County)
  • WETA (San Francisco Bay Ferry)