Voice Recognition System

511 uses a voice-recognition system to guide you through the menu options. However, if the system is having trouble recognizing your request, it may be due to one of the following reasons:

  • You are saying something that the system is not programmed to recognize at that particular menu. For example, if you say, “Traffic Conditions” in the Public Transportation menu, the system will not recognize your request. You need to go back to the Main Menu and say, “Traffic Conditions”.
  • While we've made every attempt to ensure that 511 is usable by as many people as possible, the system might have difficulty understanding certain voices or accents.
  • There might be background noise or poor reception that prevents the system from recognizing your request.
  • Using a headset or speakerphone may also prevent the system from understanding you in some environments.

Please speak as clearly as possible and try to minimize any background noise.

Touch-Tone System

If you have followed the voice recognition tips but are still unsuccessful, 511 also offers a touchtone service. Just press *8 and the system will list the available options with a corresponding number to press. To get out of touchtone-only mode, just press *8 again. Once you become familiar with the menu option, there is no need to press *8 to hear the list of choices; just enter your selection.

If 511 gives you information for an incorrect menu option while in touchtone mode, press *13, and you can go back to make your selection again. To hear something again, you can press *12, and for additional help, press *14. You can always press *6 to start over at the main menu.

Talk With a Live Operator

511 connects you to live operators for transportation services throughout the region.

There is no need to remember multiple phone numbers — just call 511 for a free transfer, and say:

  • "Transit Agencies," and once the system directs you, say the name of the public transportation agency to speak directly to an operator at that agency
  • "Clipper" to connect to the Clipper customer service center
  • "FasTrak" to connect to the FasTrak customer service center
  • "Freeway Assist" for non-emergency freeway assistance

Please note that operator hours may vary.

511 Phone Safety Tips

511 reminds travelers to drive safely and take extra precautions when calling 511 for current traffic conditions. Here are some tips to help you stay as safe as possible on your journey.

For Everyone:

  • Call 511 or check 511.org for current traffic conditions and driving times before you're on the road.
  • If you're ever stuck on the freeway with a non-emergency situation (flat tire, stalled car, out of gas, etc.), dial 511 and say "Freeway Assist." You'll be transferred to an operator who can provide appropriate roadside assistance services. However, if it's an emergency, please dial 911.

If you're 18 and over:

  • If you call 511 during your trip, use a hands-free device — it's the law — or have your passenger make the call.
  • Program "511" into your phone so you don't have to dial each number when you call.

If you're under 18:

If you're under 18, California law prohibits all cellphone use while driving, even if it’s hands-free. Call 511 before you leave or ask your passenger to call if you're already on the road.